The Solution:

With the Tyro solution any tip amount entered by the customer on the EFTPOS terminal is integrated with the point of sale (POS) and can provided at the time of purchase or after a sale is completed.

The whole tipping process is driven by the customer which removes any potential keying errors and reconciliation problems after the transaction is completed.

How it works:

The customer is presented with the sale amount on the EFTPOS terminals. They are prompted to choose their preferred account type, then prompted to enter the tip amount and complete transaction by entering their PIN.

The customer can press the 'SKIP' button during this process if they do not wish to leave a tip.

Once the transaction is completed the tip amount appears on their receipt as well as on all tip reports.

With credit cards the customer can add a tip two ways. Firstly by directly entering a tip into the EFTPOS terminal during the payment process. Secondly the customer can enter a tip the receipt after the transaction is completed as is standard practice today. 

If the tip is entered into the EFTPOS terminals this tip is reported back to the point of sale (POS) for reconciliation

For traditional receipt based tipping the transaction can be completed on any point of sale (POS) station by staff at a later date.

Benefits

This provides easy and accurate reconciliation. The tip reports on eftpos terminals and the point of sale (POS) will always match.

Thank you MPS for your prompt and thorough service. Tyro has been a great addition to the ease of daily transactions. Both customers and employees find the system very easy to work with. As the business owner, I am very happy we the speed and integration of the EFTPOS and our RSA system The transfer of daily transactions is prompt and accurate. The biggest advantage over the big banks is that I have a constant point of contact and do not have to be placed on a calling queue.
Clint Reed Porters Liquor Bexley