The Solution:

With the Tyro solution any tip amount entered by the customer on the EFTPOS terminal is integrated with the point of sale (POS) and can provided at the time of purchase or after a sale is completed.

The whole tipping process is driven by the customer which removes any potential keying errors and reconciliation problems after the transaction is completed.

How it works:

The customer is presented with the sale amount on the EFTPOS terminals. They are prompted to choose their preferred account type, then prompted to enter the tip amount and complete transaction by entering their PIN.

The customer can press the 'SKIP' button during this process if they do not wish to leave a tip.

Once the transaction is completed the tip amount appears on their receipt as well as on all tip reports.

With credit cards the customer can add a tip two ways. Firstly by directly entering a tip into the EFTPOS terminal during the payment process. Secondly the customer can enter a tip the receipt after the transaction is completed as is standard practice today. 

If the tip is entered into the EFTPOS terminals this tip is reported back to the point of sale (POS) for reconciliation

For traditional receipt based tipping the transaction can be completed on any point of sale (POS) station by staff at a later date.

Benefits

This provides easy and accurate reconciliation. The tip reports on eftpos terminals and the point of sale (POS) will always match.

We like using Tyro recommended by MPS, for a number of reasons; firstly we like the personalised service that we receive from the Tyro team and in addition we find that the customer portal is particularly customer friendly and our admin team find this very useful. One aspect that makes for quick reconciliation of deposits is the ease with which all our outlets are clearly named and not just referred to as a store number!
Fel Bevacqua Fasta Pasta Corporation Consultant General Manager